Refund policy

Refund policy

“Customer-Focused Assurance: Our Transparent Refund Policy for Your Peace of Mind”

At Hexa Tech Solution, we want you to be completely satisfied with your purchase of our digital products. We strive to provide high-quality solutions that meet your expectations. However, we understand that there may be situations where a refund is necessary. Please review our detailed refund policy below:
Eligibility and Timeframe

Our refund policy applies to digital products and services purchased directly from Hexa Tech Solution. Refunds may be requested within [X days/weeks/months] from the date of purchase.
Refund Requests

To initiate a refund, please contact our customer support team at info@hexatechsolution.com. Provide your order details, including the date of purchase, product/service name, and any relevant information regarding the reason for your refund request.
Evaluation and Approval

Each refund request will be carefully evaluated on a case-by-case basis. We may need to ask for additional information or clarification to assess your request accurately.
Valid Refund Situations

Non-delivery: If you have not received access to the purchased digital product or service within the specified delivery timeframe.
Product Defects: If the digital product/service is not functioning as described, has critical errors, or lacks essential features that were advertised.
Misrepresentation: If the digital product/service significantly differs from the description or promotional materials provided at the time of purchase.

Non-Refundable Items

Consultancy services, project-based work, or personalized digital solutions that have been delivered and completed. Digital products/services that have been extensively used or where substantial value has been derived.
Resolution Process

Upon receiving your refund request, we will investigate the issue thoroughly. We may request additional information or work with you to resolve any problems before approving a refund.
Refund Process

If your refund request is approved, we will process the refund within one month. The refund will be issued using the original payment method used during the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution.
Modifications to the Refund Policy

Hexa Tech Solution reserves the right to modify or update this refund policy at any time. The revised policy will apply to any future purchases made after the policy update.

We value your satisfaction and are committed to resolving any issues you may encounter. If you have
any questions or concerns regarding our refund policy, please reach out to our customer support team
for further assistance.
Thank you for choosing Hexa Tech Solution, and we look forward to serving you with our exceptional
digital products and services